A real human, on the other side.
No bots, no ticket maze. Call, email or chat — you'll reach a senior member of our service team who can act on what you said.
Find the right doorway.
Project & timeline
Schedule changes, milestones, what's next this week.
Payments & invoices
Invoice copies, GST details, payment schedule clarifications.
Designs & approvals
Drawing revisions, approval status, sign-off process.
Warranty & service
Post-handover repairs, hardware service, warranty claims.
Materials & finishes
Sample reconfirmation, substitutions, finish queries.
Account & portal
Login help, user invites, document access.
The eight we get asked the most.
A written SLA, not a slogan.
Critical issues
Same day. Water, electrical, structural — answered within hours, on site if needed.
Standard requests
Within 2 business days. Touch-ups, finish queries, account changes.
Warranty service
Multi-year cover with a senior service lead on every visit. No third-party hand-offs.